TECHNOLOGY SUPPORT - FROM ESD101 TechnologyOn-line Support for 2017-2018 School YearESD101 Technology Department - Matt FeiderReminder: E-Mail the HELP DESK to request assistance. Thank you.On campus help: Jamie ManchesterSUGGESTIONS:When you send an e-mail to the help desk, please give as much detail about your issue as possible so we can properly prioritize your issue among all of the other support requests we receive. Tickets are worked on based on age of ticket and urgency of the request; the system we have in place to prioritize based on urgency is as follows:
Priority 3 – normal response; need assistance but I’m able to work around issueWe will be in touch with you soon
Priority 2 – quick response; urgent issue affecting my work/lesson plansWe will be working on this immediately
Priority 1 – emergency; completely unable to work affecting many usersAll hands on deck; this is all we're working on
Also, when responding to a ticket e-mail, please report "what you know, when you know it" which also helps us quickly re-prioritize and correctly assign resources to your support request. Thank you!
Last Modified on September 12, 2017